Got a question? Here's the answer.

Toss all 4 Lamby Wool Dryerballs into the dryer to reduce drying time, soften fabrics and reduce wrinkles. Separate natural fabrics from synthetic fabrics to help reduce static.

Yes, add 1-3 scoops (depending on the size of your load) of Oxygen Brightener together with the Laundry Soda.

Absolutely! Both Nellie's Laundry Soda and Oxygen Brightener are certified for high efficiency machines and regular top loading washing machines, and dissolve completely in hot or cold water.

If you have an HE washing machine, we recommend adding the Laundry Soda directly in the drum with your clothes. The newer machines and HE machines do not have enough water pressure to fully clean out the dispensers of Nellie’s Laundry Soda.

If you are having trouble finding your scoop in the bucket, it has probably been sifted to the bottom during shipping. The measurement is 1 tablespoon per regular load.

Due to a manufacturing error, some of our 500 Load buckets are tough to open. Check out our instructional video on how to open the bucket here.

The Laundry Soda has a coconut base surfactant while the Baby Laundry Soda has pure vegetable soap. Nellie's Baby Laundry Soda is also specially formulated to deal with baby's unavoidable mishaps, so we have added a concentration of Sodium Percarbonate for natural brightening.

The recommended use is 1 tablespoon for each medium/regular load, which equals to about 6 lbs of laundry. If you have an HE machine, a large load is approximately 11 lbs. In this case, you can use 1 ½ - 2 tablespoons. The important thing to remember is that while the scoop size looks small, it’s strongly concentrated and powerful!

Nellie loves the environment as much as she loves animals, that is why our products are Leaping Bunny Certified (no animal testing).

Nellie always believed in a greener world, that’s why all our products are biodegradable and eco-friendly. We don’t suggest using bleach as it harms the environment and your fabrics. Also, we don’t suggest mixing any Nellie’s products with chlorine or ammonia products, or any other chemicals as it may cause an unwanted chemical reaction. As a “greener” alternative to bleach, add Nellie’s Oxygen Brightener.

Yes, add 1-3 scoops (depending on the size of your load) of Oxygen Brightener together with the Laundry Soda.

Easy! There are two screws located underneath the top of the handle. Remove the screws and the teal panel. Replace the battery. The WOW Mop requires a 23A/12V battery.

We stand by our products, which is why the WOW Mop comes with a 30 day buy-back guarantee and a 2 year replacement warranty. Please note that we are not responsible for items purchased through unauthorized retailers.

We also offer a Battery Replacement Program. If the lights on your mop won't turn on anymore and your mop is no longer under warranty, it doesn't mean you have to stop using your favourite cleaning device! For the sake of our planet - and to extend your mop's lifetime - let us replace your battery. Learn more here.

If your inquiry is not listed here, feel free to send us a message at info@nelliesclean.com!