WARRANTY INFORMATION

& Mop Replacement Program

Mop Replacement ProgramNellie’s WOW Mop & WOW TOO Warranty

Nellie’s WOW Mop and WOW TOO come with a Two-Year Replacement Warranty. If your Nellie’s mop is less than two years old, we will happily replace it free of charge (shipping included).

  • Visit our FAQ page to troubleshoot your mop issue prior to inquiring about a replacement
  • If troubleshooting fails to fix the issue, please contact Nellie’s Customer Service
  • Proof of purchase from Nellie’s or an authorized retailer is required
  • If a replacement is issued, the warranty ends six (6) months following the receipt date of the replacement mop, OR the remainder of the existing warranty, whichever is later

WOW Mop Outside of Warranty?

If your WOW Mop is outside of the two-year warranty, we are thrilled to offer you a refurbished mop for $85 (shipping included).

  • Visit our FAQ page to troubleshoot your mop issue prior to inquiring about a replacement
  • If troubleshooting fails to fix the issue, please contact Nellie’s Customer Service
  • Proof of purchase from Nellie’s or an authorized retailer is required
  • The warranty for a refurbished WOW Mop is three (3) months from the receipt date of the mop
  • WOW TOO’s do not have a refurbished option at this time
We are unable to make exceptions to the WOW Mop or WOW TOO Warranty Policies.