WARRANTY INFORMATION

+ Mop Replacement Program

Mop Replacement Program

WOW Mop & WOW TOO
Warranty and Replacement Information

 
Two Year Warranty
Nellie's WOW Mop and WOW TOO both come with a two-year replacement warranty when purchased through an authorized dealer. If your mop is less than two years old and needs to be replaced, we'll do it free of charge (shipping included). Please note that proof of purchase is required.
If a replacement is issued, the warranty ends six (6) months following the receipt date of the replacement mop, OR the remainder of the existing warranty, whichever is later.
The use of vinegar in your WOW Mop or WOW TOO will make your warranty null and void. Vinegar, (while being a great natural cleaner) is corrosive, even in weak solutions. It contains a pH of around 2.5 making it very acidic. If used in the WOW Mop or WOW TOO, it can cause parts to corrode and damage the unit. The WOW Mop and WOW TOO Warranty will cover the use of cleaners with a neutral PH (anything above a 7).
Nellie's WOW Mop and WOW TOO come with different chargers and are not interchangeable. Nellie's mops can only be charged with their specific charger and no other charger, otherwise, warranty will be null and void.
WOW Mop Outside of Warranty?
Outside of the two-year warranty period? For an $85 fee, we can replace your WOW Mop with a refurbished unit (shipping included).
Your WOW Mop must have been purchased through an authorized dealer and proof of purchase is required.
Please note: This applies to WOW Mop's only (not WOW TOO's at this time). Refurbished WOW Mops have a 90 day warranty.
 
Please email info@nelliesclean.com for troubleshooting tips and to inquire about the warranty & replacement programs.